Terms of Use
ORDER NOTICE & DELIVERY TIMES:
We deliver Monday - Sunday
Orders must be placed before 2:00pm 2 days before your delivery date
You can select a delivery window of 7:00am-9:00am, 9:00am-11:00am, 11:00am-1:00pm, 1:00pm-3:00pm or 3:00pm-5:00pm
Your delivery can arrive within 60 minutes of your selected delivery time
DELIVERY COSTS & MINIMUM SPEND:
Minimum spend Monday to Sunday $150
$10 delivery free for Melbourne CDB, Free delivery for all orders over $250
Standard delivery fee $35 (if your delivery location is out of area, we will quote on delivery)
DIETARY & CHANGE OF ITEMS REQUESTS:
Requests to make alterations to boxed catering items will not be accepted upon ordering. If you wish to have items that are not within a set box, these are available to be purchased individually by its minimum quantity.
We at the Box Pantry can offer a wide variety of specialty diet menu items. These include dairy free, vegan, nut free, vegetarian, gluten free and pork free. While we take the upmost pride and care to accommodate your dietary requirements there can be traces of allergens found within our catering. In the event you or your client has a life-threatening anaphylaxis inducing allergy, we highly recommend the consumer(s) is made aware of this clause and has an epinephrine autoinjector (Epipen) on hand. Any instances where you or your client suffers loss or illness resulting from nuts or traces of allergens found in our catering, the Box Pantry will not be held liable.
If the catering you require includes life threatening inducing allergy food items, please email through to [email protected]
ADDITIONAL INFORMATION:
Deliveries required outside our standard delivery times of 7:00am-5:00pm are subject to additional charges
We deliver within a 30km radius of the Melbourne CBD
Changes to your order require 48 hours notice and can be emailed through to [email protected] or phoned through to 1300 PANTRY
Credit card surcharges apply (VISA 2%, Mastercard 2% & Amex 2.75%)
Should you require a delivery outside our ordering times please phone 1300 PANTRY to discuss your request with our team
Payment is required in full upon ordering
All prices include GST
Prices are subject to change
Menu items with seasonal produce may be substituted due to availability and you will be notified
ORDER CANCELLATIONS:
Cancellation charges will apply once your order has been confirmed and paid in full. If your order is cancelled within 48 hours of your delivery, your order will not be refunded.
If your order is cancelled with more than 48 hours notice you will receive a full refund of your total order
To cancel your order please email [email protected] or phone 1300 PANTRY
If a product is not fit for its intended purpose or does not match its description, you are entitled to a remedy under Australian Consumer Law. For major failures, you may choose a refund or replacement. For minor issues, we will offer a replacement where appropriate or a full refund.
DELAYS ON YOUR DELIVERY:
We are dedicated to delivering great food on time. In the event that we are delayed due to unforeseen circumstances we will notify you straight away
Privacy Policy
Box Pantry is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We collect personal information such as your name, contact details, event information, dietary requirements, and payment details when you make an enquiry, request a quote, place an order, or communicate with us.
Personal information is used to provide catering services, manage bookings and payments, communicate with clients, and meet legal and business obligations.
We do not sell or rent personal information. Information may be shared with employees, contractors, or trusted service providers (such as payment processors) only where necessary to deliver our services or where required by law.
We take reasonable steps to protect personal information and keep it secure.
You may request access to or correction of your personal information, or make a privacy complaint, by contacting us at:
Email: [email protected]
Location: Heidelberg Heights, Melbourne, Victoria, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
